Why chargebacks matter
Beyond the lost sale and fees, a high chargeback ratio can trigger card-scheme monitoring programmes and threaten your ability to process. High-risk verticals are watched especially closely.
How to reduce chargebacks
Clear billing descriptors, responsive support, fraud screening, 3-D Secure and good record-keeping all reduce disputes. Representment - submitting evidence to contest invalid chargebacks - recovers revenue when disputes are unfair.
Chargeback tooling
PlatinumEdge includes chargeback management and fraud tooling so high-risk merchants can prevent disputes, respond to them, and protect their approval rates and MIDs.
What is a good chargeback ratio?
Card schemes generally expect chargeback ratios well under 1% of transactions. The exact thresholds and monitoring programmes vary by scheme and risk category.
Can I contest a chargeback?
Yes. Through representment you can submit evidence (delivery, authorisation, terms accepted) to contest a chargeback you believe is invalid and potentially recover the funds.